Introduction and Our Commitment

At FocentraMind, we understand that trusting us with your data is a big decision. This privacy policy explains exactly how we handle your information when you work with us for manual software testing and validation services.

We're based in Vietnam and follow Vietnamese data protection laws, but we've written this policy in plain English because legal jargon shouldn't stand between you and understanding your rights.

What Information We Collect

We only collect information that helps us provide better testing services or communicate with you effectively. Here's what we typically gather:

We don't collect sensitive personal data unless it's specifically required for a testing project - and when we do, we'll always ask for your explicit permission first.

How We Use Your Information

Your data serves specific purposes related to our testing services:

Project Management

We use your information to plan, execute, and deliver your software testing projects. This includes coordinating with our testing team, tracking project progress, and ensuring we meet your specific requirements.

Communication and Support

We'll use your contact information to discuss project details, provide updates, answer questions, and offer ongoing support. We might also send occasional updates about our services, but you can opt out anytime.

Business Operations

Your information helps us improve our services, handle billing, maintain security, and comply with legal requirements in Vietnam.

Your Rights and How to Exercise Them

You have real control over your personal data. Here's what you can do and how to do it:

To exercise any of these rights, simply contact us using the information at the bottom of this policy. We'll respond quickly and walk you through the process.

How We Protect Your Data

Data security isn't just a checkbox for us - it's fundamental to how we operate. Here are the specific measures we take:

We also maintain cyber insurance and work with security professionals to ensure our protection measures stay current with evolving threats.

Data Retention and Deletion

We don't keep your data forever. Here's how long we typically retain different types of information:

When data reaches its retention limit, we securely delete it from our systems. You can always request earlier deletion if you no longer want us to keep your information.

Sharing Your Information

We're selective about when and how we share your data. Here's our approach:

Service Providers

We work with trusted partners for things like cloud hosting, payment processing, and communication tools. These providers are carefully vetted and bound by strict confidentiality agreements.

Legal Requirements

We may share information when required by Vietnamese law, court orders, or to protect our legal rights. We'll notify you when possible unless legally prohibited.

Business Transfers

If FocentraMind is acquired or merged with another company, your data may transfer to the new entity. You'll receive advance notice and can request data deletion before any transfer.

We never sell your personal data to third parties for marketing purposes. Period.

International Data Transfers

Most of your data stays within Vietnam, but some may be processed internationally through our cloud services and software tools.

When we transfer data outside Vietnam, we ensure adequate protection through:

• Selecting providers with strong international privacy certifications
• Using contractual protections that meet or exceed Vietnamese standards
• Implementing additional security measures for international transfers
• Regular reviews of our international partners' privacy practices

Cookies and Website Tracking

Our website uses cookies to improve your experience and help us understand how visitors use our site. Most cookies are essential for basic functionality, but some help us analyze usage patterns.

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use cookies to track you across other websites.

Updates to This Policy

We'll update this privacy policy when our practices change or when required by law. When we make significant changes, we'll notify you by email and update the effective date at the top of this policy.

We encourage you to review this policy periodically, especially before starting new projects with us.